Refund policy

Refund Policy

At EMLEM, your satisfaction — and your pet’s happiness — is our top priority 🐾

We offer a 30-day money-back guarantee from the date of delivery.

Eligibility for Refunds:

  • Item must be unused and in its original condition

  • Request must be submitted within 30 days of receiving the product

Damaged or Incorrect Items:

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
We will gladly send a replacement or issue a full refund at no extra cost.

Non-Refundable Situations:

  • Items damaged due to misuse

  • Requests made after 30 days

Refund Process:

To start a refund, contact us at:
emlemofficial8@gmail.com

Once approved, refunds are processed within 5–10 business days to your original payment method.

We’re here to make things right — no stress, no hassle 🤍